Although we try to ship most of our orders the same day that we receive them, due to a variety of factors it can take up to 24 hours to process your credit card information and ship your order. Most of the carriers we use pick up shipments daily during the work week (Monday through Friday). They DO NOT operate on weekends or holidays. If you place an order for shipping on Friday night, the next available shipping day is Monday.

We can only ship to the lower 48 states.

Transit time depends on where you are located and which warehouse we ship your order from. IMPORTANT INFORMATION on expedited shipments such as Next Day Air, Second Day Air and 3- Day Select:

1.) The pickup day is not counted as a transit day.
2.) Weekend and holidays are not counted as transit days.

Example: If you place an order Friday evening for 3-Day Select shipment and the following Tuesday happens to be a holiday, your order will be processed for Monday shipment. Since Tuesday is a holiday, the first transit day is Wednesday, the second transit day is Thursday and the final transit (and delivery) day is Friday. It is important to understand this scenario for all expedited shipment methods.

To avoid delay in the processing of your order, please be sure to provide us with accurate credit card information (name as it appears on the card, billing phone number and address). If this information does not match exactly with what the credit card company has on file for you, you will need to be contacted for the correct information. Contact is normally to the email address that you have provided on your order form. If this information is not correct or you don't check your mail regularly, you may miss important correspondence from us regarding your order.

SwimmingPoolWorld.com (Pool Parts Etc.) believes that our customers should be treated fairly and with respect. Sure, we mess up once in a while and it's almost impossible to make everyone happy but we do our best to treat our customers the way WE would like to be treated when making an online purchase. We realize that you have many choices and appreciate you shopping at SwimmingPoolWorld.com (Pool Parts Etc.).